Important information

Safe ER Care During COVID-19

Enhanced safety protections

Never delay care, during the global pandemic or otherwise, to avoid a trip to the emergency room. Specific symptoms, including those of heart attack or stroke, require professional medical evaluation and timely treatment to reduce the risk of serious complications or worse. Our emergency rooms have introduced enhanced precautions to ensure a safe environment for all involved. We are here for you and we are well-equipped to handle any health concern you may have.

Learn more about enhanced safety protections

Emergency room (ER) in West Palm Beach

With more than 131,000 annual ER visits, we are the most experienced emergency center in Palm Beach County. Our main ER at JFK Medical Center offers 24-hour care with expert, emergency-trained physicians. Our emergency care staff is committed to providing quality care for patients of all ages, meaning we can take great care of your entire family.

If you are experiencing a medical emergency, call 911 immediately. For questions about our emergency care services, please call our Consult-A-Nurse® team at (561) 548-4535.

What to expect at the ER

Upon arrival to the ER, a triage nurse will assess your symptoms and vital signs. Next, a registration clerk will gather your insurance and relevant medical information. We medically screen, evaluate and stabilize all patients whether or not they have insurance or are able to pay.

Incoming patients with severe, life-threatening illnesses or injuries will be treated first. All other patients will be treated in the order they arrived.

Before discharge, be sure to ask any questions and keep all paperwork, discharge information and medicines you have received. Our ER staff will contact your primary care provider for updates to your medical record.

What to bring to the ER

When coming to the ER, it is recommended to bring:

  • List of medicines you currently take
  • List of known allergies
  • Copy of results from recent medical tests, if available
  • Personal care preferences and restrictions
  • A responsible adult or phone number for someone to contact

Our ER's services

The ER at JFK Medical Center provides the highest level of emergency care possible by employing the best physicians and latest technologies. Our emergency center offers comprehensive care that includes:

  • Open 24/7
  • Minimal wait times
  • Board-certified emergency physicians
  • Expert emergency-trained nurses and support staff
  • Advanced diagnostic technology
  • Effective treatment for patients of all ages—kids, adults and seniors
  • Complete access to all specialty services and physicians at JFK Medical Center

Accredited Chest Pain Center

JFK Medical Center is recognized as an Accredited Chest Pain Center with Primary PCI (percutaneous coronary intervention) and Resuscitation by the American College of Cardiology. This recognition emphasizes our commitment to early identification and treatment of heart attacks for patients coming to our ER.

Our physicians and emergency staff use AirStrip Cardiology technology. This advanced technology allows doctors and nurses to view electrocardiograms (EKGs) provided by emergency medical services (EMS) while a patient is en route to the hospital. This time-saving technology allows for faster evaluation and application of critical care.

Primary Stroke Center

JFK Medical Center is designated as a Primary Stroke Center by The Joint Commission, recognizing our favorable outcomes and fast treatment of incoming emergency stroke patients.

Our Neuro-ICU provides continuing care for stroke patients after their initial treatment in the ER. The Neuro-ICU is an 18-bed unit staffed with nurses who have received special training in caring for patients with neurological conditions.

We also offer a specialized stroke rehabilitation program.

When to go to the ER

Sometimes it’s difficult to determine which level of care you need, such as whether you should go to the ER or wait for your doctor's office to open. Knowing where to go when you need immediate care can be life-saving. JFK Medical Center’s ER is open 24/7 to treat all types of emergency medical conditions.

Almost all symptoms can range in severity. Below is a list of symptoms that may indicate you need to visit the ER:

  • Back pain: When it is unbearable or accompanied by fever, numbness, weakness, confusion, slurred speech, vision loss or loss of control over bladder or bowels
  • Broken bones: When the pain is severe or there is a visible deformity or bone bulging through the skin
  • Chest pain: When it is crushing or squeezing and accompanied by other heart attack symptoms, such as shortness of breath or nausea
  • Concussion: When you have lost consciousness, even briefly, or experience amnesia, vomiting, slurred speech or a seizure
  • Flu: When symptoms become severe, such as having trouble breathing, vomiting uncontrollably, becoming dehydrated or developing pneumonia
  • Side pain: When you have severe pain in the lower right stomach, side or back or have side pain in addition to fever, nausea, diarrhea or blood in the urine
  • Stomach pain: When you experience pain in addition to a hard or tender stomach, nausea, shortness of breath, fever or irregular heartbeat
  • Stroke: Always call 911 immediately if stroke symptoms are present, such as sudden numbness (specifically on one side of the body), confusion, dizziness and sudden severe headache
  • Trouble breathing: When breathing stops, is noisy or high-pitched and comes with pain in the chest or severe shortness of breath

If you are unsure if your symptoms require an ER visit, call our Consult-A-Nurse® team at (561) 548-4535 or learn more about common ER conditions and symptoms.

ER locations

JFK Medical Center offers residents throughout West Palm Beach and Lake Worth access to conveniently located ERs, so no matter where you are, emergency care is never far away.

Our locations include:

JFK Medical Center - 3 ER Locations